Returns
Return and Refund Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please follow the steps below:
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Initiate a Return: Contact our customer service team within 30 days of receiving your order to initiate the return process. Provide your order number and reason for the return.
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Prepare Your Return: Ensure the product is in its original packaging, unused, and in the same condition as you received it. Include any accessories, manuals, or other items that came with it.
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Ship the Item: Once your return is authorised, you will receive an address and a reference code to return your package.
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Track Your Return: Keep a record of your return tracking number to monitor the return status. This helps ensure the package reaches us safely.
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Receive Your Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. You will receive a confirmation email once the refund is completed.
If you have any questions or need assistance, please contact our customer service team. We are here to help!